What personal data does Utkal Rides collect?

We collect personal information necessary for car rental services, including your name, contact details, driving license information, Aadhar Card/Passport details, and payment information. This data is used solely for booking confirmation, vehicle delivery, and customer support.

How do you protect my personal data?

Utkal Rides implements industry-standard security measures including encrypted data transmission, secure servers, and restricted access to personal information. We comply with Indian data protection regulations and never share your data with third parties without consent.

Can I request to delete my personal data?

Yes. You have the right to request deletion of your personal data at any time. We will process your request within 30 days, except where data retention is required for legal or contractual obligations.

Do you share my data with third parties?

We do not sell or rent your personal data to third parties. Data may only be shared with service providers (payment processors, insurance companies) who are bound by confidentiality agreements and use data solely for providing car rental services.

What cookies does Utkal Rides use?

We use essential cookies for website functionality and analytics cookies to understand user behavior and improve our services. You can control cookie preferences in your browser settings. Non-essential cookies require your consent.

How long do you retain my data?

Personal data is retained for the duration of your rental agreement plus 7 years for compliance with Indian tax and legal requirements. After this period, data is securely deleted unless retention is legally mandated.

Privacy Policy | Utkal Rides Car Rental

Why Utkal Rides?

Bhubaneswar's premier self-drive agency. We offer a fleet of sanitised, well-maintained cars with Flexible Rental Plans and Zero Hidden Charges. Your journey, our priority.

Privacy Policy

At Utkal Rides, accessible from https://utkalrides.com, protecting the privacy and personal data of our customers is a top priority. This Privacy Policy details the types of information we collect, record, and how we handle it in compliance with legal documentation standards.

1. Information We Collect

To process a self-drive car booking, we must collect specific personal identifying information, including:

Identity Verification Docs: Photographs or uploads of your valid Driving License, Aadhar Card, or Passport.
Contact Information: Your name, email address, phone number, and physical mailing address.
Booking Details: Pickup location, trip duration, vehicle model, and real-time flight tracking parameters.
Payment Details: Transaction receipts and bank account details (collected solely for deposit refund processing). We do not store credit card credentials.

2. How We Use Your Information

We use the gathered information to provide reliable rental services, including:

Verifying driver identity to comply with local transport regulations and insurance criteria.
Configuring booking records, rental contracts, and generating transparent billing receipts.
Coordinating doorstep or airport terminal deliveries.
Communicating support instructions, safety checklists, and processing deposit refunds.
Assisting law enforcement in investigations concerning traffic fines, accidents, or theft.

3. Data Retention & Document Safety

We implement standard secure server encryption techniques to keep your documents safe.
All uploaded documents are stored in password-protected databases accessible strictly by authorized rental verification officers.
Personal documentation is securely archived and purged in accordance with standard legal data retention policies once it is no longer required for active contract verification or tax audits.

4. Third-Party Data Sharing Policy

We strictly adhere to a **zero-spam, zero-sell** policy. We do not rent, lease, or sell your personal details, email address, or license documents to any third-party marketing companies.

Your data is shared only with:

Government or transport authorities if required to resolve speeding tickets, parking fines, or toll disputes.
Insurance underwriters in the event of accidental vehicle damage claims.

5. Cookies and Analytics

We use standard cookies on our website to analyze visitor behavior, manage website sessions, and improve interface response times. No sensitive personal documents are collected or tracked through our cookie policy.

6. Your Data Rights

You hold full legal rights to request access to the personal data we store, ask for corrections, or request complete removal from our billing software once all booking contracts and financial settlements are finalized. Contact us at **info@utkalrides.com** to initiate a request.

Car Rental Queries

Frequently Asked Questions

What documents do I need to rent a self-drive car?

To rent a self-drive car with Utkal Rides in Bhubaneswar, you must provide a valid original Driving License, an Aadhar Card (or Passport), and complete your booking profile online.

Does Utkal Rides offer 24/7 roadside assistance?

Yes! We provide flexible rental options and comprehensive 24/7 roadside assistance, making it essentially stress-free to travel across Odisha (e.g., to Puri or Konark).

Can the car be delivered to Bhubaneswar Airport or Railway Station?

Absolutely! We offer 24/7 doorstep delivery services. You can select the Biju Patnaik International Airport (BBI), the Bhubaneswar Railway Station, or your hotel for a fast drop-off and pick-up.

What types of vehicles are available in your fleet?

We offer a diverse range of sanitised vehicles: Economy Hatchbacks (like Swift/Baleno), Premium Sedans (Verna, Slavia), and both compact and fully-loaded SUVs (Fronx, Mahindra Thar, Scorpio-N) suited for any road trip.

What is your fuel policy?

We provide a "Full-to-Full" or "Level-to-Level" fuel policy. You simply need to return the car with the exact amount of fuel it had at the time of delivery, ensuring you only pay for what you consume.

How old do I need to be to rent a car?

The minimum operational age to rent a self-drive vehicle with us is 21 years old. Drivers must hold an active and valid Indian or International driving license.

Travel Insights